Privacy policy

1Controller

The controller responsible for processing personal data on this website is:

Due to the size of our company, we are not required to appoint a data protection officer. If you have any questions about data protection, please contact us directly.

2Visiting the website

Our website is hosted by STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, in data centres in Germany. When you visit it, STRATO automatically processes data transmitted by your browser (server log files):

• IP address, date and time of access
• page or file accessed and amount of data transferred
• browser, operating system and the previously visited page

These data are technically necessary to deliver the website and ensure its security. The legal basis is our legitimate interest in a secure and functioning website (Art. 6(1)(f) GDPR). STRATO anonymises IP addresses shortly after access; we ourselves only have access to anonymised access data. We have concluded a data processing agreement with STRATO (Art. 28 GDPR).

The connection to this website is encrypted via SSL/TLS. You can recognise this by “https://” and the padlock symbol in your browser’s address bar.

3No cookies, no tracking

This website sets no cookies, stores no information on your device and uses no analytics, tracking or advertising services. A consent request (“cookie banner”) is therefore not necessary.

Fonts and graphics are hosted on our own web space. No data is transmitted to third parties such as font or map services when you visit.

4Contact and enquiry form

You can reach us by phone, email or WhatsApp. We process the information you provide – such as name, contact details, pick-up and destination, vehicle and preferred date – in order to answer your enquiry and prepare a quote for you.

When you submit the enquiry form on this website, your entries – pick-up and destination including street and house number (if provided), preferred date and time, requested service, vehicle and vehicle value, your message, your name and phone number and/or email address – are transmitted in encrypted form (HTTPS) to our web server at STRATO. From there they are sent as an email to our mailbox (see section 6). We do not store your enquiry on the web server itself. To protect against automated spam submissions, the form contains an invisible check field and takes into account how long it takes to complete; no additional data about you is collected in the process.

The legal basis is Art. 6(1)(b) GDPR insofar as your enquiry is aimed at concluding a contract, and otherwise our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR).

5WhatsApp

If you write to us via WhatsApp, we use WhatsApp Business. The provider for users in the European Union is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

In doing so, WhatsApp processes, among other things, your phone number, your profile name and the time and metadata of the communication. According to WhatsApp, the content of messages is end-to-end encrypted. A transfer of data to Meta Platforms, Inc. in the USA cannot be ruled out. Meta is certified under the EU-US Data Privacy Framework, for which an adequacy decision of the EU Commission exists (Art. 45 GDPR).

We only use WhatsApp if you choose this channel yourself. You can also reach us by phone or email at any time. Further information can be found in WhatsApp’s privacy notice at whatsapp.com/legal.

6Email

For emails, we currently use the Gmail service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you write to us or submit the enquiry form, your message or details and your contact data are stored there. A transfer to Google LLC in the USA is possible. Google is certified under the EU-US Data Privacy Framework (Art. 45 GDPR).

7Carrying out your order

If you place an order with us, we process the data required for it: name and contact details, pick-up and destination address, contact persons on site, vehicle data (for example make, model, registration number and vehicle value), dates, the photo report and invoicing data. The legal basis is Art. 6(1)(b) GDPR.

We only pass on data insofar as this is necessary for your order:

• to the transport partner carrying out the delivery – pick-up and destination address, contact persons, date and vehicle data,
• to insurers if a claim needs to be settled,
• for journeys to Switzerland or the United Kingdom, to customs authorities and customs service providers insofar as this is necessary for clearance,
• to our tax advisers within the scope of legal obligations (Art. 6(1)(c) GDPR).

We oblige our transport partners to maintain confidentiality. No automated decision-making or profiling takes place.

8Storage period

We only store personal data for as long as necessary for the respective purpose. Enquiries that do not result in an order are deleted no later than six months after the last contact. We keep contract and invoice documents in accordance with the statutory retention periods under commercial and tax law, usually six to ten years, and delete them afterwards.

9Your rights

You have the right at any time to

• information about your stored data (Art. 15 GDPR),
• rectification of inaccurate data (Art. 16 GDPR),
• erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR),
• data portability (Art. 20 GDPR).

Right to object: Where we process data on the basis of legitimate interests (Art. 6(1)(f) GDPR), you can object to this processing at any time on grounds relating to your particular situation (Art. 21 GDPR).

A short message by email or phone is all it takes.

10Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is:

Changes

We update this privacy policy when our website or our processes change. The version published here applies.